IBM's Watson Assistant Enhanced to Better Listen for Customer's Intent - AI Trends

With Intent Recommendations, rather than manually training Watson Assistant you can upload pre-existing chat or call logs so Watson can train based on real user questions and utterance, creating more accurate interactions for your customers. Additionally, using the logs, Watson can identify new topics and highlight gaps in training, through unsupervised machine learning. For instance, your customer base might be saying, "How do I cancel my card?" or "My card was stolen", but your assistant doesn't recognize "cancel card". Watson will identify the new intent, "cancel card," to be trained on, which dramatically decreases the time it takes to train your virtual assistant. By surfacing these new intents, Watson will continue to get smarter and faster, as customer interactions change over time.