Artificial Intelligence: is it the future of customer experience?

AFTER graduating from the pages of Sci-Fi novels to the screens of computer scientists in mere decades, Artificial Intelligence (AI) has morphed from concept to reality quicker than you can say "buzzword". Despite protestations, we have moved swiftly past the point of AI's place as a buzzword in the corporate lexicon. Artificial Intelligence brings with it a confluence of fear and excitement; of expectations and radical change. But questions about its capacity to solve real-world problems linger. We brought together a panel of AI, robotics, and customer experience (CX) experts to deliberate the current state of AI––the challenges for brands and consumers–– and what the future holds.