How AI Chatbot Is Transforming Customer Care industry?

The success of any business lies in its Customer relationship management strategies. With the advancement of cognitive technologies such as artificial intelligence, chatbot, natural language processing (NLP), intelligent automation of customer care services has become priority for businesses. AI has been integrated within the platforms that aid in the smooth running of businesses. According to a Pew Research report published in 2015, 36% of smartphone owners use mobile messengers. This number grows to 49% in the 18–29 age group.