Increasing Importance of AI in Customer-Facing Industries Like Banking, Retail, Media, Cosmetics and Healthcare

Emerging technology trends clearly point to a future encompassing screen-less interactions between businesses and consumers, with voice, augmented and virtual reality, wearable devices, and artificial intelligence, gradually but definitely removing the traditional graphic user interface (GUI) from the equation. The next decade is expected to be even more disruptive based on the methodologies used by customers to interact with brands. A closer glimpse of the consumer landscape, reveals irrefutable enthusiasm for artificial intelligence (AI) as compared to other upcoming technologies. However, the technology is still in the experimental phase. Even though the majority of enterprise leaders consider AI to be a business advantage, many organizations are taciturn to trust AI to the extent of deferring implementation and hence are yet to benefit from the technology's promising capabilities.