Flirting with Bots - SogetiLabs

Speaking of design we usually think about the wonderful front-ends your customers, and sometimes employees, love. We might also think of industrial design or even city shaping. These days we are so focused on the front-end; we might be tempted to forget the back-end. They say, beauty is what lies inside. With multi-channel, or even better onmi-channel and cross-channel, companies try to reach out to the customers and design a rich pallet of interfaces shaped to match the size of the channel and fitting it's character.