Artificial Intelligence and machine learning will change the way your help desk works - Cyprus Mail

It seems like the internet can't stop talking about AI and machine learning. Everything from practical applications to recent advancements and ethical discussions are becoming an almost daily occurrence. There's no doubt machine learning will have a huge impact on AI and in turn the IT industry as a whole. It's also pretty clear that this forward march of progress is coming very soon to a service desk near you. Despite suffering what may ultimately prove to be a minor setback in 2017, AI research continues to progress at a rapid pace, with huge names in the tech industry getting involved in nearly every sector of business.