RPA and AI: Driving a new era of business and IT alignment

Robotic process automation (RPA) has taken us a long way towards unlocking productivity benefits tied up in manual processes over the past few years and galvanised a mindset that things can change without a need for massive systems reengineering. When wholesale change isn't a realistic option for organisations, RPA can act as a catalyst to help businesses progress and add value, enabling them to build strategic plans around investments they've already made into their legacy systems. The expansion into artificial intelligence (AI) is the next step of this granular, faster form of transformation, with more and more business activities either wholly or partially automated by increasingly sophisticated means. This is commonly referred to as cognitive RPA or, CRPA. So, what are some real world-use cases that combine RPA and AI into broader intelligent automation solutions?