Is AI the missing piece of the virtualization puzzle?

In this piece Angela Logothetis, VP and CTO of Amdocs Open Network, argues that AI and automation are critical factors in the successful move to telco virtualization. Artificial Intelligence (AI) is the latest piece of the jigsaw telecom operators must put together as they evolve their networks from physical to cloud-based, virtualized infrastructures (NFV/SDN). It's easy to get carried away by the possibilities AI and technologies such as Machine Learning offer. Customer analytics, revenue assurance and network optimization are all ripe for this new technology. But the area where AI can make the biggest impact is operational automation: letting networks run themselves.