How machine learning is ushering in a new age of customer service

While machine learning itself is nothing new, the speed at which data can now be processed, analyzed and actioned has completely changed the machine-learning game. Readily affordable computing power, the quantity of data available, and algorithms we never thought we could use are now possible. Though the fundamental concept remains the same, machine-learning is now far more sophisticated, efficient and easily deployable – and the potential it offers to revolutionize customer experience is truly exciting. TNW Conference won best European Event 2016 for our festival vibe. See what's in store for 2017.