Compliance and the robot lawyer: What happens when it all goes wrong? - Legal Cheek

Developments in technology over the past few years have revolutionised the way consumers operate, and this is starting to have some pretty interesting effects on the legal industry. A particularly exciting technological development is the emergence of online access to free legal help. One free help site which holds immense potential to transform the legal industry is the site created by a 19 year-old student called Joshua Browder. The site helps to advise claimants on a range of low-level legal issues such as reclaiming Payment Protection Insurance (PPI), seeking compensation for flight delays and fighting parking tickets. This differs from other online legal advice sites such as AskALawyer and Lawyers Online because instead of relying on real life legal professionals to provide advice to site users, Browder's site uses Artificial Intelligence (AI) technology to advise potential claimants.