Google's AI, Chatbase Adds a New Service to Design More Versatile Virtual Agents Quicker

Chatbase is a conversational AI platform that replaces the risky status quo approach with a data-driven one based on Google's world-class machine learning and search capabilities. The results include faster development (by up to 10x) of a more helpful and versatile virtual agent, and happier customers! Initially, Chatbase provided a free-to-use analytics service for measuring and optimizing any AI-powered chatbot. After analyzing hundreds of thousands of bots and billions of messages in the first 18 months of existence, Google had two revelations about how to help bot builders in a more impactful way: one, that customer service virtual agents would become the primary use case for the technology; and two, that using ML to glean insights from live-chat transcripts at scale would drastically shorten development time for those agents while creating a better consumer experience. With those lessons learned, Chatbase Virtual Agent Modeling (currently available via an EAP) was born.