Why conversational AI is now ready for prime time

Conversational artificial intelligence serves as the interface between a person and a computer, through which organizations can achieve engaging two-way interactions. The technology is usually associated with call centers and virtual assistants/chatbots, although it can be applied in practically every vertical industry. Thanks to machine learning and AI breakthroughs during the last couple of years, conversational AI has grown beyond chatbots to include a variety of use cases. The next wave of IT innovation will be powered by artificial intelligence and machine learning. We look at the ways companies can take advantage of it and how to get started.