AI to IoT: How technology is shaping the future of travel

"Touted as the new electricity, AI is the power behind many emerging technology platforms," says the report. Travel websites'learn' how to give more personalised results while chat platforms improve service. Although AI has a long way to go, it will undoubtedly be a huge player in the future, says the WTTC. Connected sensors, devices and machines can create a new form of dialogue with the'real' physical world. IoT has huge implications for airlines but also for hotels where smart home technology can provide some of the largest improvements to the travel experience of the future.