3 stats that show chatbots are here to stay

They are everywhere at the moment, from banks offering their customers a conversational bot to interact with for basic tasks, to the old and funny Cleverbot. The question that remains, though, is whether or not chatbots are here to stay. Are they a fad, doomed to disappear shortly? Alternatively, are they an entirely new way of experiencing the world, beyond bank transactions and silly existential questions? A recent study shed some light on what people want from businesses nowadays regarding availability, instantaneity, and help.