Design Framework for Chatbots – Chatbots Magazine

When I started designing chatbots for BEEVA almost a year ago, I applied some of my UX knowledge and did some unsuccessful research looking for tools that could fit my needs. Actually, I was quite amazed that I couldn't find practical literature about the topic. There are tons of chatbots out there, but there's little about how companies really get hands on. I already shared some of my findings here, and here, with tools I found, general knowledge about designing chatbots and UX design applied on chatbots, but I think it would be great to make a deeper explanation about how I exactly face the situation on a regular basis. While many people immediately start thinking about how to manage the user flow, I separate my process into 4 different steps: the bot scope, the chatbot personality, a prioritized list of must-have features and the chatbot flow.