Customer Feedback and Machine Learning – Machine Intelligence Report – Medium

I'm an Airbnb host and while reviewing my most recent Airbnb guest, James from Australia, I saw the section again that said "Anything you would like to tell Airbnb? It'll be private…" and it got me thinking about what happens behind the scenes at any company that receives customer feedback. For me, I've only used that section for extremes. The 90 and the 10. "BEST GUESTS EVER" and "He made me feel icky". I mean why bother the great folks at Airbnb to say "They were great. The stars are there for that.