Security Guidelines for cloud-native Chatbots

Welcome to the era of digital transformation. In fact, this growing need for quick, easy and effective communication has resulted in – you guessed it – the rise of chatbots. For Chatbots, it need not be foretold that they are going to be the cornerstones of customer engagements over the web. To list a few, they cater to needs like prompt customer support, helping with product FAQs, making reservations of cabs, hotels, etc. All of this has a direct impact on customer satisfaction and brings in stickiness to online branding mediums.