Why investing in human ingenuity will drive innovation

Life and annuity insurers have adopted a host of new technologies in recent years to drive growth. Artificial intelligence, robotics process automation and data analytics – are only a few of the many new technologies that underwriters have at their disposal today. Insurers are putting all the parts into place for underwriters to improve efficiency and drive new growth -- but they aren't quite there yet. Recent Accenture research found that underwriters feel positive about these new tools but are also concerned about their ability to use them. To realize the full value of their tech investments, insurers must invest not only in technology but also in their workforces to ensure they can use these new technologies properly.