Chatbots: Beyond the Hype, Now What?

The time when we start with chatbots'because it can' is over. Instead, we look at data-driven chatbots that will really add something to our business processes. Chatbots will become a stable factor in our developments and with this we will confidently enter the fourth industrial revolution with artificial intelligence, robotization, Internet of Things, Cloud Computing and 3D printing. Or not…..? How has this hype developed in recent years? And how should we continue from here?