Banks' secret to the best AI? Embracing their humanity - Industrious

Have you used the customer service app with your bank the past year, or received an unexpected email with an offer you were actually interested in? Maybe it was a well-timed mortgage re-fi or even some savings at a favorite store. There's an enduring and unfortunate misperception that AI serves only to replace human workers and irritate human clients. But what if we don't have to be locked in a zero-sum game with the growing legion of digital intelligence? An increasing number of banks and insurers are finding that it's almost impossible to meet the rising customer expectations and needs that digital services and apps have unleashed.