The rise of the chatbot - Clickatell

The chatbot is the new black: exponentially growing in popularity as the world becomes an increasingly connected place. And as we trundle along this path towards nirvana where everything and everyone is connected, all the time, we'll grow more and more comfortable with interacting with these machines online. Inevitably chatbots and artificial intelligence (AI) will dominate the online landscape and be involved with almost everything we do online. While most chatbot tasks are quite basic at the moment, continued innovation in AI technology means that they're getting smarter and smarter. Some research suggests that only about one-third of all customer service queries will require human attention.