Zammo.ai today launched a conversational AI platform that makes it simpler to engage customers via multiple voice assistants, interactive voice response (IVR)/telephony, and chatbots without having to write any code. That no-code approach, provided via the integrations the company has embedded within its software-as-a-service (SaaS) platform, enables organizations to create workflows that span multiple conversational AI technologies without the aid of an internal IT team or a systems integrator, said company CEO Alex Farr. "No one from IT is required," he said. That approach provides the added benefit of eliminating the need to force customers to embrace a specific conversational AI platform, noted Farr. Organizations can add support for conversational AI platforms based on customer preferences, he said.
May-4-2021, 20:55:26 GMT