Nib turns AI attention to online claims

Health insurer Nib is running a proof-of-concept to improve its ability to extract claim information from photos of medical receipts submitted by customers through an app. The PoC is one of a number either underway or completed by Nib as it explores how artificial intelligence might improve both its backend and customer-facing activities. The insurance industry in general has been quick to find AI use cases, as evidenced by recent deployments by the likes of Suncorp, as well as iTnews' recent study of the AI space. Nib has publicly discussed its entry into the chatbot space, with its IBM Watson-based'Frankie' bot and AWS Lex-based'Nibby' bot launched in New Zealand and Australia respectively late last year. But behind the scenes it is already pursuing a wide range of different use cases for AI, as long as there is demonstrable value to be had.