Why building employee trust is the next frontier for AI in HR

Artificial intelligence--long predicted to be a game-changer in HR--already is making its mark on the industry. AI is fueling new workplace innovations, improving employee safety and reducing low-value or repetitive work, yielding direct workplace benefits, especially in the area of engagement and productivity. Yet, according to Beena Ammanath, executive director of the Deloitte AI Institute, a key factor in achieving success with AI involves building trust among businesses and employees that adopting it will be good for the economy and society. A recent survey from the Deloitte AI Institute, which connects organizations, think tanks and government leaders on all aspects of AI, and the U.S. Chamber of Commerce found a deep interest in the ethical use of AI innovation and investments among the 250 respondents--mostly senior leaders involved in AI projects at primarily large, U.S-based businesses across a range of industries. The survey specifically included those in HR roles, along with IT/data and research and development, "because of their likely exposure to AI technologies and their impacts," the authors wrote.