Digital Is Great, But Where Are The New Business Models?

The power of digital: well understood, but lagging. Next-generation technologies such as artificial intelligence are working well as proofs of concept and small-scale, highly focused applications such as chatbots or predictive analytics. Now, it's time to scale these technologies to the point where they can move the enterprise forward in new directions. That's the challenge, and new research shows they're not there yet. Digital business models employ technologies to deliver not only better products and services, but to also personalized, meaningful experiences to customers.