AI could take out international outsourcing next

AI market revenue is forecasted to grow 487% between 2016 and 2020, and employees need to adapt to the potential threat AI poses to their jobs. Still, the Philippines believe coupling the tech with their English skill set will be a "game changer" to the industry, according to the report. Some are hopeful that the tech will strengthen its BPO services. But AI is not necessarily the job threat to the U.S. market that many fear. The technology is expected to cultivate an additional 2.3 million jobs by 2020, eliminating only 1.8 million jobs. Still, U.S. companies that use foreign countries as a means to reduce costs now have the option of weakening those ties.