These Startups Bridge the Digital Divide

The migration to online and mobile has created a conundrum for banks. They have worked hard to sell the convenience of digital channels to the point that they now find themselves in reactive mode -- they are waiting for customers to need something. The 20 startups selected for this year's FinTech Forward Companies to Watch are helping banks replicate, and in some cases enhance, the close bonds they often share with their customers in person through digital channels. The companies are redefining personal banking and personal security. They're using artificial intelligence to offer virtual assistance.