How federal agencies can integrate artificial intelligence into records management

The way people communicate has evolved and diversified dramatically over the last two years. Gone are the days when email and phone calls were the primary forms of communication for many. In both personal and professional settings, people increasingly rely on messaging apps, social media and video conferencing. Meanwhile, many federal agencies are just beginning to address digitizing their paper records. M-19-21 compels all federal agencies to make their records fully electronic by December 2022.