AI not limited to pilot projects, now helps companies improve efficiency

Global consulting firm Accenture's'AI: Built to Scale' study said companies are using AI to enhance customer service, productivity, brand perception, working capital utilization and to plan new product offerings. For the study, Accenture surveyed 1,500 C-suite executives from companies with a minimum revenue of $1 billion in 12 countries, across 16 industries. Although a majority of companies surveyed are still stuck at conducting AI experiments, a small but growing group of organisations across the globe have successfully used AI to improve efficiency. A major North American technology company required a dynamic integrated approach for its vast and complex supply chain. Open source machine learning (ML) tools were used to analyse demand uncertainty, cost drivers, customer relationships, and rate of technological change.