Chorus.ai Launches Outcome-Based Analytics in CI

SAN FRANCISCO, Calif., Sept. 2, 2020 -- Chorus.ai, a Conversation Intelligence Platform for high growth Revenue teams, announced new advanced analytics capabilities in the platform that provide Revenue leaders with unparalleled insights into the most effective indication of revenue momentum: the health of their relationships with customers and what is being said in those interactions. The updated capabilities include a comprehensive collection of reports built on advanced AI that measures different aspects of customer interactions such as rep activity levels, conversation skills, sales skills, deal intelligence, and market intelligence. It also exclusively provides the ability to deeply drill down to listen to the specific moments behind the data. These advancements come after Chorus' $45m Series C, furthering the vision for a connected CI and the company's mission to help the enterprise bring their best to every interaction and the voice of the customer back to every decision. A connected CI platform weaves into an organization's systems and workflows to provide powerful data and insights both in the platform and directly to other applications where Sales & Customer Success reps and leaders already work, such as their CRM.