RBS is launching an A.I. chatbot called 'Luvo' to help customers

Royal Bank of Scotland (RBS) is launching a new online "chatbot" that will answer customers' questions online and help direct them to the right places. The new online tool, dubbed "Luvo," will begin helping 10% of the bank's customers online from December, according to an emailed statement sent to Business Insider. It will be a web chat tool: as you're browsing, a little chat window will likely pop up and ask if you need any help. The rollout follows a 2-month trial of the tool with the 1,200 RBS staff handling small business inquiries. These staff could direct the SMEs to Luvo to help them with things like lost pins or corporate cards.