My Health Insurance Company Tries to Keep me Healthy

I am grateful to have the health insurance I have, and grateful for the payments they've made to resolve problems I've had. Nonetheless, I can't help but be astounded at the never-ending flow of expensive, incompetent, annoying and utterly useless interaction I have had with the company's computer systems. Why can't they (and others like them) get it right? The answer is simple: the company's leaders, like most enterprise companies, want to be leaders in technology. Today, that means funding big, publicized initiatives in AI and ML. Initiatives that will, of course, transform healthcare.