Westpac laying the foundation for useful AI ZDNet

Westpac CIO Dave Curran has revealed his bank's five-platform plan for IT, one that, just like any digital transformation in 2018, places the customer at the centre, followed by platforms for payments, staff, data, and infrastructure. Speaking at Oracle Cloud World in Sydney on Tuesday, Curran detailed Westpac's approach to simplifying the existing structure it has, setting the scene to allow for artificial intelligence (AI) to take centre stage. The next wave of IT innovation will be powered by artificial intelligence and machine learning. We look at the ways companies can take advantage of it and how to get started. The first platform is around the customer, with Curran noting that if the customer is going to be the centre of what an organisation does, the first platform must align.