Chatbots Will Be Your New Best Friend

Chatbots came on the scene in 2011 as business intelligence, artificial intelligence and messaging platforms combined into new forms of responsive technology. New ways were needed to support companies interacting with buyers and provide customer support that aligned and could evolve with changing communication habits. A messaging application, sometimes referred to as a conversational interface, designed to simplify complex predefined task(s). The "chatbot" label covers a number of categories including stand-alone applications, AI tools, bot developer frameworks and messaging, bot discovery, connectors/shared services, and analytics. VentureBeat recently released a bot landscape which undoubtedly will rapidly expand in the near future. Today, chatbots are seen as easy and fun ways to help customers achieve an outcome.