Hot Off the Press: The Chatbot Buyer's Guide for 2023

Chatbots and conversational AI have been gaining acceptance as essential pieces of successful customer service and employee support strategies. If your organisation doesn't have at least one of these solutions already, it's likely you are planning to deploy one soon or are exploring the possibility of adding one to your 2023 strategy. Unfortunately, as adoption of this technology is increasing so is the oversaturation of the market with poor performing chatbot products. Now many live chat, CRM, and contact centre vendors are attempting to jump on the conversational AI bandwagon with their own'add-on bots'. This is creating both confusion for buyers and a starker divide between vendors selling add-on bots and vendors that are true conversational AI specialists.