Customer Service Management Improved Through Artificial Intelligence

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over the last decades, and the move of artificial intelligence (AI) into the real world hold promise to help. Network management was one of the first internal groups to begin to leverage AI to better manage the vast amount of data in a more timely and accurate fashion. One reason was the limited ecosystem of networking and the more technical nature of the users. Machine learning is still fairly technical, especially machine learning (ML), and the early audience had to be able to handle the detail.