How Brands Are Leveraging AI To Streamline The User Experience

While a data-based world allows us to build services and products, it also requires complicated processes of acquisition that can be tedious if not overwhelming. This is why businesses are increasingly implementing artificial intelligence to simplify their data-based services. Here's how 5 brands are turning to chatbots and voice programs to allow users to easily input information and receive personalized instructions for complex or unfamiliar processes, resulting in a customer onboarding journey with minimal friction. Bing Bing created chatbots embedded into search results to allow customers to interact with businesses to get their basic questions answered. The bot, which is available across channels and platforms, answers users questions based on pre-answered questions by business owners, and if there's a question it can't answer, the bot will refer the user to a phone number.