Memorial Health uses Chatbots to improve Patient Engagement

Patient engagement is critical in healthcare as it keeps patient satisfaction scores high. Improved patient engagement helps to maximize outcomes and also boost the care experience. Memorial Health System, in Illinois, believes that in today's world it is a challenge to improve patient engagement levels and communication channels. Patients want to feel empowered and engaged throughout their healthcare journey. Many hospitals have also deployed Patient Engagement (EMR) software solutions to communicate with patients more efficiently.