Retail technology view from the top: IBM's Harriet Green on AI - Essential Retail

Harriet Green tells us she is very excited about the prospect of the cognitive era. And so she should be. The former Thomas Cook CEO, switched holidays for robots, when she joined IBM in 2015 to head up its Watson, Internet of Things, commerce and education department. "IoT is just an amazing force of the digitisation movement – connecting things to people," she tells Essential Retail. "It's really all about Watson's ability to take vast amounts of structured and unstructured data and process that data, whether its smell, sound, video or text."