Microsoft to add more AI-infused apps and features to Dynamics 365 ZDNet

Microsoft is adding new applications and features to its Dynamics 365 CRM and ERP portfolio, officials announced today, Sept. 23. Many of the new additions to the line-up are "AI-driven," which in this case, means they are built on various Microsoft AI technologies that are now part of a new "Azure AI" brand. Microsoft currently sells several AI-centric "Insights" applications as part of its Dynamics 365 family of products. These include Customer Insights; Customer Service Insights; Market Insights; and Sales Insights. The company announced earlier this year that it would offer between Oct. 1 and March 2020 many incremental new features for these apps and others in the Dynamics 365 and PowerApps family as part of its Wave 2 release.