Deloitte Survey: The Impact of Artificial Intelligence (AI) on Health Care

While the pandemic has put a spotlight on the need for digital technologies such as artificial intelligence (AI), health care organizations were already experiencing some of their benefits prior to the crisis. "Deloitte's 2020 State of AI in the Enterprise Study, 3rd Edition" by the Deloitte AI Institute and Center for Technology, Media and Telecommunications uncovered how organizations are adopting, benefiting from, and managing AI technologies by industry, including health care. While the "State of AI in the Enterprise" survey was conducted before COVID-19 significantly impacted the U.S., its findings are ever more relevant as health care companies look to reduce costs, increase product development and better engage with consumers in the "Age of With," a world where humans work alongside machines to enable greater outcomes. The "Smart use of artificial intelligence in health care" report, launched today, summarizes key findings from that survey, and offers recommendations for how health care enterprises can gain immediate returns on investment and experience a competitive advantage over the longer term. Surveyed leaders agreed that health care organizations are investing, but the investments vary widely.