CRM Isn't Enough -- Here's What's Next

My post today is a collaboration with my colleague Dave Boyce, Chief Strategy officer for InsideSales.com Justin is the former CTO of the FBI and the DOJ, where he used data and science to anticipate and thwart terror attacks after 9/11. He holds a bachelors degree and two masters degrees from MIT. Every business needs Customer Relationship Management (CRM). But CRM is now a commodity.