Rise of chatbots

"HI!" says the chat window as users converse with the person on the other side of the screen to help them complete important but mundane HR tasks like requesting leave or even calling in sick. With every line of the chat sounding natural, you may think that the person responding to your request is a human. Chatbots are now becoming a mainstay in enterprises, as they help companies to save cost and be more efficient in delivering personalised data and experience to their employees and customers. How does it help companies achieve better performance? A recent webinar, organised by Microsoft and Ramco, revealed a few insights into the phenomenon that is gaining traction in the enterprise world.