How UPS uses AI to outsmart bad weather

If a snowstorm hits Denver, it can delay thousands of packages that travel through the city before reaching their final destinations on the other side of the country. But if UPS knows a storm is coming, what is the most efficient way to divert all those online orders and holiday gifts around the bad weather? UPS grapples with this question every winter. Identifying the facility best equipped to handle a large, unplanned shipment and the most efficient way to transport those packages is a tough call for even experienced UPS employees. The variables--among them the types of packages, their destinations, and the deadlines by which they need to be delivered--add complexity that could slow down UPS engineers and make it harder to nimbly shift resources.