Agentic AI is helping organizations completely reimagine core banking processes and operations from the customer perspective, rather than simply making incremental improvements. Despite years of digitization, organizations capture less than one-third of the value expected from digital investments, according to McKinsey research . That's because most big companies begin with technological capabilities and bolt applications onto them, rather than starting with customer needs and working backward to technology solutions. Not prioritizing the customer can create fragmented solutions; disjointed customer experiences; and ultimately, failed transformations. Organizations that achieve outsized results from AI flip the script. They adopt a "customer-back engineering" mindset, putting customers at the heart of technology transformation.

There's a deep, forbidding moat that surrounds Nvidia--and it has nothing to do with hardware. Forgive me for starting with a cliché, a piece of finance jargon that has recently slipped into the tech lexicon, but I'm afraid I must talk about "moats." Popularized decades ago by Warren Buffett to refer to a company's competitive advantage, the word found its way into Silicon Valley pitch decks when a memo purportedly leaked from Google, titled "We Have No Moat, and Neither Does OpenAI," fretted that open-source AI would pillage Big Tech's castle. A few years on, the castle walls remain safe. Apart from a brief bout of panic when DeepSeek first appeared, open-source AI models have not vastly outperformed proprietary models.

In 1990, three former Apple employees launched a company that epitomized the Silicon Valley dream. What they invented looked like an iPhone--more than a decade earlier. The device never came to be. Imagine a tech company so visionary that it can take an public. A "concept IPO," they called it. Picture the three founders, all former Apple employees, two of whom--software engineers Andy Hertzfeld and Bill Atkinson--were already Silicon Valley legends for their work creating the Apple Macintosh. Atkinson's prolific inventions included the double click and the drop down menu.

In this episode of “Uncanny Valley,” we get into how the Elon Musk-Sam Altman trial goes way beyond their rivalry and could have major implications both for OpenAI and also the AI industry at large.

What if training a robot to handle dirty, dangerous work on the factory floor was as simple as showing it how? Czech startup RoboTwin is doing exactly that, helping factory workers teach robots new skills by demonstration. Instead of writing complex code, workers perform the job once and RoboTwin's technology turns those movements into a robot programme - opening the door to automation for smaller manufacturers. Founded in Prague in 2021, RoboTwin builds handheld devices and no-code software that capture human movements and translate them into instructions for industrial robots. The aim is to make automation faster, simpler and more accessible to manufacturers that do not have specialist robotics programmers.

The data leak triggered a major internal security alert inside Meta. The data leak triggered a major internal security alert inside Meta. Fri 20 Mar 2026 02.00 EDTLast modified on Fri 20 Mar 2026 03.03 EDT An AI agent instructed an engineer to take actions that exposed a large amount of Meta's sensitive data to some of its employees, in the latest example of AI causing upheaval in a large tech company. The leak, which Meta confirmed, happened when an employee asked for guidance on an engineering problem on an internal forum. An AI agent responded with a solution, which the employee implemented - causing a large amount of sensitive user and company data to be exposed to its engineers for two hours.

An engineer at the AgiBot factory in Shanghai, China, where the 5,000th mass-produced humanoid robot had rolled off the production line. An engineer at the AgiBot factory in Shanghai, China, where the 5,000th mass-produced humanoid robot had rolled off the production line. How close are we to the sci-fi vision of autonomous humanoid robots? C hen Liang, the founder of Guchi Robotics, an automation company headquartered in Shanghai, is a tall, heavy-set man in his mid-40s with square-rimmed glasses. His everyday manner is calm and understated, but when he is in his element - up close with the technology he builds, or in business meetings discussing the imminent replacement of human workers by robots - he wears an exuberant smile that brings to mind an intern on his first day at his dream job. Guchi makes the machines that install wheels, dashboards and windows for many of the top Chinese car brands, including BYD and Nio. He took the name from the Chinese word, "steadfast intelligence", though the fact that it sounded like an Italian luxury brand was not entirely unwelcome. For the better part of two decades, Chen has tried to solve what, to him, is an engineering problem: how to eliminate - or, in his view, liberate - as many workers in car factories as technologically possible. Late last year, I visited him at Guchi headquarters on the western outskirts of Shanghai. Next to the head office are several warehouses where Guchi's engineers tinker with robots to fit the specifications of their customers. Chen, an engineer by training, founded Guchi in 2019 with the aim of tackling the hardest automation task in the car factory: "final assembly", the last leg of production, when all the composite pieces - the dashboard, windows, wheels and seat cushions - come together. At present, his robots can mount wheels, dashboards and windows on to a car without any human intervention, but 80% of the final assembly, he estimates, has yet to be automated. That is what Chen has set his sights on. As in much of the world, AI has become part of everyday life in China . But what most excites Chinese politicians and industrialists are the strides being made in the field of robotics, which, when combined with advances in AI, could revolutionise the world of work.

Modern surgery has gone from long incisions to tiny cuts guided by robots and AI. In the process, however, surgeons have lost something vital: the chance to feel inside the body directly. Without palpation, it becomes harder to detect tissue abnormalities during an operation. A group of surgeons and engineers across Europe is now trying to bring back this vital aspect of surgery. Working within an EU-funded research collaboration called PALPABLE, they are developing a soft robotic "fingertip" that can sense how firm or soft tissue is during minimally invasive and robotic surgery.

During a summer internship at MIT Lincoln Laboratory, Ivy Mahncke, an undergraduate student of robotics engineering at Olin College of Engineering, took a hands-on approach to testing algorithms for underwater navigation. She first discovered her love for working with underwater robotics as an intern at the Woods Hole Oceanographic Institution in 2024. Drawn by the chance to tackle new problems and cutting-edge algorithm development, Mahncke began an internship with Lincoln Laboratory's Advanced Undersea Systems and Technology Group in 2025. Mahncke spent the summer developing and troubleshooting an algorithm that would help a human diver and robotic vehicle collaboratively navigate underwater. The lack of traditional localization aids -- such as the Global Positioning System, or GPS -- in an underwater environment posed challenges for navigation that Mahncke and her mentors sought to overcome.

In physical systems where errors carry tangible consequences, AI creates value through reliability and first-time-right performance. The impact of artificial intelligence extends far beyond the digital world and into our everyday lives, across the cars we drive, the appliances in our homes, and medical devices that keep people alive. More and more, product engineers are turning to AI to enhance, validate, and streamline the design of the items that furnish our worlds. The use of AI in product engineering follows a disciplined and pragmatic trajectory. A significant majority of engineering organizations are increasing their AI investment, according to our survey, but they are doing so in a measured way. This approach reflects the priorities typical of product engineers.