How Will AI Bots Impact The Payments Industry?

Whether if it's Facebook Messenger, Twitter's Direct Messaging chatbot, Apple's Siri, Amazon's Alexa, Google's Allo, or WhatsApp, there's no shortage of services that offer integrated bots that can handle everything from customer service, booking airline tickets or hotel rooms, and shopping online. Interacting with machines may seem awkward at first, but this conversational eCommerce is beneficial for both customers and businesses since bots can solve problems and speed up repetitive tasks. Bots aren't just limited to eCommerce apps or sites. The Fintech industry is also exploring the endless opportunities that bots may present. For example, banks like Santander and Bank of America are planning on using bots to create one-to-one conversations, while others believe that bots will be used to onboard customers and aid them with important financial decisions.