Etech to Host an Interactive Workshop on the Importance of Artificial Intelligence at CCW 2017 - PR.com

Etech Global Services is hosting an interactive workshop which will explore the importance of Artificial Intelligence (AI) and Quality Analytics in the contact center this January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana. Etech's President, Matt Rocco, and Executive Vice President of Customer Experience, Jim Iyoob, will lead the workshop and drive discussion through various interactive activities and in depth Q&A sessions. Artificial intelligence and machine learning are becoming part of the economy in ways Etech could only imagine a decade ago. From self-driving cars to robots, the rapid growth of AI creates countless opportunities to increase productivity and economic growth. Artificial Intelligence is not new, but the underlying technologies have reached an all time high.