Tokyo's Kita City in trials to streamline use of AI in nursing care insurance processing

Fujitsu Limited and Fujitsu Hokuriku Systems Limited announced on 13 February 2018 that, in partnership with Tokyo's Kita City, they are conducting a field trial to evaluate how AI can be used to streamline tasks associated with guidance and supervision of nursing-care benefit claims from service providers, which Kita City employees customarily process by hand. The field trial will utilize Fujitsu Human Centric AI Zinrai, Fujitsu's approach to artificial intelligence, and will be conducted from January through March 2018 as part of efforts to enhance social security benefits. As Japan's society continues to age rapidly, Kita City is working to create an environment where the elderly can live in health and safety. In recent years, however, the number of people recognized as requiring nursing care and the number of nursing-care facilities have both been increasing, which has consequently increased the volume of analysis and guidance tasks associated with payments for nursing-care benefit claims, leading to problems with increased burdens on such employees. In this field trial, machine learning technology developed by Fujitsu Hokuriku Systems, which combines customer business expertise and software development technology, is put to use by systems engineers to create a model to analyze the appropriateness of claim details.