How AI revolution could help benefits appeals and landlord disputes

One client tells the BBC how she has been made homeless because the landlord cancelled her tenancy. "I'm a professional person - and I am not used to finding myself in this kind of situation," she says. "It's distressing, destabilising and being homeless, also at my age, is quite difficult." There is legal aid for the absolute poorest in society - but it is means-tested and extremely limited. Many people give up on their fight against something they instinctively know has been an injustice.