How AI conversational tech is transforming financial services (VB Live)

Financial services companies are investing in voice and chat conversational technologies -- but can they really drive engagement and streamline customer communications? Catch up on this VB Live event to learn how Capital One and others are leveraging these technologies to create meaningful customer experiences. Consumer enthusiasm around digital assistants like Amazon Echo and Google Home sparked a run on investment in the financial services world. Financial institutions have been going all in on conversational technologies such as voice and chat in banking. "There's the near-term focus that a lot of folks gravitate to: How can we rip costs out of the system by having people interact with automation and AI instead of a human?" says Ken Dodelin, VP conversational AI products at Capital One.